Site FAQ

You may register for an account at Brandtnet Portal - Create Account
Your account details will be reviewed to verify subscription access and you will be notified within 1 - 2 business days by email of your account status.

While logged into your account, click on Account Settings and make any required changes to your information. Once complete, press the Update Details button to save the changes.

You may reset your password at Brandtnet Customer Portal - Forgot Password
You will be redirected to a form that you will need to enter the email address associated with your account, then press the Reset Password button.
A link to reset your password will be emailed to you.

How come I don't see any products?
- To ensure the correct network subscriptions are displayed, customers are required to sign in to their verified account. To access the Brandtnet network and purchase subscriptions online, please register through Brandtnet Portal - Create Account. If you’ve already registered, your account details will be reviewed within 1–2 business days.

Where can I purchase hardware?
- We are not able to offer hardware options for purchase through the Brandtnet Customer Portal at this time. Please contact your local Brandt Positioning Technology Branch or visit Brandt | Branch Locator to find your nearest branch.

How do I add another seat to my RTK subscription?
- In your Subscriptions page, find and copy the the subscription ID number with the RTK subscription you’d like to add another seat to.
- Find the RTK subscription product you’d like to another seat, add to cart and proceed to checkout.
- Under the Order Comments/PO Number field, paste the subscription ID number you had copied and leave a comment that you’d like to add a seat (e.g. Adding in another seat to Subscription ID#1234).
- We will process your order and message you a new renewl date on the RTK subscription product.

What are my payment options?
- We accept Visa and MasterCard. You may also charge to your Brandt Account if you have a valid Brandt Credit account number saved under your account settings.

Do you offer finance options?
- We are not able to offer finance options for purchases made through the Brandtnet Customer Portal at this time. If you wish to make a purchase and discuss possible finance options, please call us at 1-877-291-7503.

How do I set up a Brandt Credit Account?
- Please contact your local branch or contact us at 1-877-291-7503 to request a Credit Application.

I am receiving an error at checkout, what do I do?
- If you experience an error at checkout, please use the Contact Us form to report the issue.

What does this order status mean?
- Once you have submitted an order, it will be assigned an order status, and this status will be updated as your order goes through the fulfillment process. Below are a few of the common order statuses and their definition.
  - Verifying Payment - We've received your order and will be processing payment and the order within 1 business day.
  - Payment Collected - Order has been fulfilled and payment has been processed.
  - Manual Verification Required - There was an issue processing your payment. For new orders a Brandt representive will contact you directly. For renewals, you will receive an email with instructions on how to update your payment information.

How long does it take to receive access details?
- You will receive your access details within 1 business day of placing your order.

Where can I find support documentation for my subscription?
- Some of our products will have additional reference material available for download once the order status is set to 'Payment Collected'.
- To find the material, Login into your account and click on the Account icon. Navigate to Orders and select the order number that has the status 'Payment Collected'. Click the download icon to view the content.

How do I cancel my subscription?
- While logged into your account, click on the Account icon, and navigate to Subscriptions. Select the subscription ID you'd like to cancel and then click Cancel.
- If you would like to cancel part of your subscription ID order, please contact us at ecommerce@brandt.ca or fill out the form on our Contact Us page.
- Please refer to our cancellation policy found here for more information

If you need assistance, you can fill out the form on our Contact Us page or call us at 1-877-291-7503.